Last updated: 3 March 2017
Choovie collects your personal information from you (name, email, date of birth, address and mobile number and information specific to your movie going preferences) for the purpose of providing you with the Choovie service. Data collected enables Choovie to communicate with you in a targeted manner as per your cinema going preferences and usage.
Organisations that we regularly share personal information with include secure payment gateways, mail distribution providers and secure data storage providers. We will not sell or provide your information to a third party for the purposes of direct marketing without your informed consent.
We reserve the right to disclose your personal identifiable information as required by law and when we believe that disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order or legal process. Your name may be shared with Participating cinemas for the purpose of identifying your cinema ticket purchase. If you do not provide us with the necessary information, we may not be able to provide you with the Choovie Service or complete your order.
Choovie will send you notifications via the Choovie app, by email or other media, informing you of special offers, cinema offers relevant to you and any changes and improvements to the Choovie service. We will only send you direct marketing materials if you would reasonably expect to receive them, or you have consented. We will always provide a simple means for you to request not to receive the material.
You can always access, amend or change your personal details or the notifications you receive from Choovie by changing your account details accessed via My Account on the Choovie website or Choovie app. If you close your account, or have not used your account in over 2 years, we will take steps to ensure that your personal information is destroyed.
The security of your personal information is important to us and we use the recommended industry standards when storing and dealing with your personal information.
While we will take all reasonable steps to ensure that your personal information is protected from misuse, interference or loss, no method of transmission over the Internet, or method of electronic storage, is 100% secure. You should ensure that you regularly change any access passwords and always logout of any secure pages.
If you have a concern or complaint relating to our handling of your personal information, please send a written note to our privacy officer at Contact Us outlining the nature of the complaint. We will endeavour to respond to your complaint within 30 days of receipt. If unresolved, the complaint may be referred to an external complaints resolution entity and finally, if necessary, taken to the Office of the Australian Information Commissioner.
Registering to become a Choovie user allows you to fully experience the benefits of Choovie, including receiving personalised notifications from us about special movie offers, special tickets and exciting cinema updates.
We may share your personal information with other entities where permitted by law, including secure payment gateways, mail distribution providers and secure data storage providers.
Thank you for your interest in using Choovie, a cinema ticket service owned by Choose Entertainment (ACN 607 493 498) (we, our, us). Choovie allows customers to access and purchase surplus cinema tickets from participating cinemas at prices based on real time supply and demand and receive notifications based on ticket price, location, date & time and movie preferences (Services). All cinema tickets are purchased from a participating cinema and are subject to the cinema’s terms and conditions.
Terms and Conditions of Use
Access and Accounts
To access and use Choovie you will need to:
- Download the Choovie app from the Apple App (IOS) or Google Play Store’s (Android) (Choovie App); or
- Visit www.choovie.com.au (Choovie Website), and register for a Choovie account or enter as a guest.
To obtain a cinema ticket you must pay for your chosen movie ticket via the Choovie App or Choovie Website to receive a QR Code — which is your cinema ticket (Choovie ticket). You can purchase a single Choovie ticket or buy multiple Choovie tickets for friends and family. You can either print the Choovie ticket or use the ticket in electronic format from your smart phone (email or Choovie wallet). You must present your Choovie ticket to the cinema for admittance.
You can only use your Choovie ticket for your chosen cinema venue, session and movie, and each Choovie ticket expires after one use. If you suspect that your Choovie account has been compromised in any way, you should: i) change your password at the Choovie website / app; and ii) notify Choovie immediately.
Choovie may suspend or terminate your access to Choovie at any time if it suspects any misuse of the Services, or if you breach these terms and conditions.
Choovie tickets are only available at participating cinemas, who set the price and availability of their cinemas tickets. We have no control over the availability, price of cinema tickets or allocation of seating and each Choovie ticket is subject to the terms of the participating cinema. As such, we cannot guarantee that those who have purchased multiple tickets will be seated together.
Cancellations and Refund Policy
Our participating cinemas may sell Choovie tickets at a significant discount to those available at the box office. Once a Choovie order has been confirmed it cannot be changed or cancelled and refunds will not be provided. You are responsible for taking care to review your order before completing the payment process to ensure that all details are correct, especially the email address to which your Choovie tickets will be delivered.
On rare occasions a cinema may cancel or change a planned movie session to which Choovie tickets have been sold. While we are not responsible for cinema cancellations or changes we will use our reasonable endeavours to provide you notice of cancelations and changes prior to the planned session time.
If a cinema cancels or changes a planned session time:
- Choovie account holders will have a Choovie credit added to their Choovie Wallet to the equal value of the Choovie ticket purchased, valid for a 12 month period from the time of cancelation.
- Choovie guests will receive an email informing them of the cancelation or change with a link to subscribe as a Choovie account holder and receive a Choovie credit in their Choovie Wallet as above.
Any special offers and credits in your Choovie Wallet are non-refundable and will expire on the date stated on the offer or credit.
Disclaimer and liability
We are not an agent, representative or affiliate of, any participating cinema. We provide no warranty or representation on the accuracy, completeness or correctness of any information provided by participating cinemas or regarding the availability, quality, merchantability or the like, of the products supplied by participating cinemas.
We make all reasonable efforts to ensure that our Services are available to you at all times, however there may be times when our Services are not available due to technical reasons or reasons beyond our control.
To the extent permitted by law and not excluding Australian Consumer Law, we exclude liability for any loss or damage suffered by anyone in connection with the access, use, misuse or unavailability of our Services.
Choovie uses the eWAY gateway for online credit card transactions. eWAY process online credit card transactions for thousands of Australian merchants, providing safe and secure means of collecting payments via the internet. All transactions performed using the eWAY gateway are secured payments:
- Payments are fully automated with an immediate response
- Your credit card and login details cannot be viewed by us or any outside party
- All transactions are performed under 128 Bit SSL Certificate
- All transaction data is encrypted for storage within eWAY’s bank-grade centre, further protecting your credit card data
- eWAY are authorised third party processor for all the major Australian banks
- eWAY does not hold or possess your funds; all monies are directly transferred from your credit card to the merchant account held by us.
If any part of these terms and conditions are determined to be illegal, invalid or otherwise unenforceable or void, that part shall be severed to the extent necessary and the remainder of these terms and conditions shall continue in full force and effect. No waiver of any breach of these terms and conditions will be construed as a waiver of any other breach of these terms and conditions.
If you have any general questions, feedback or technical issues for Choovie please Contact Us
PO Box 1164, Windsor VIC Australia 3182
Are you sure you want to logout?
Are you sure you want to disconnect your Facebook account?
Are you sure you want to disconnect your Twitter account?
We're here for you.
Fill out the form below and we’ll get back to you as quickly as we can. You might also find what you're looking for by visiting our Help page
PO Box 1164, Windsor VIC Australia 3182